Returns & Refunds
Thank you for shopping at ahlwo. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Our return policy lasts 30 days. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.
🔄 1. Return Eligibility & Conditions
To be eligible for a return, please ensure that:
The item was received within the last 30 days.
The item is in its original packaging, unworn, unused, unwashed, and in the same condition that you received it.
All original tags, labels, and accessories must still be attached.
You have the receipt or proof of purchase (such as your order confirmation email).⚠️ Non-Returnable Items: Certain types of items cannot be returned, including gift cards, downloadable software products, and personalized or custom-made items.
📝 2. How to Initiate a Return
Please do not send your purchase back to the manufacturer or the address on the package without prior authorization. Follow these simple steps:
Contact Us: Send an email to support@ahlwo.com with your Order Number and the reason for the return. If the item is defective or damaged, please attach clear photos or a short video.
Get Instructions: Our customer support team will review your request within 24–48 hours. If approved, we will send you the detailed return shipping address and instructions.
Ship the Package: Pack the item securely and ship it back to us using a trackable shipping service.
Note: Unless the return is due to a product defect or an error on our part, customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
🛑 3. Order Cancellation Policy (15–30 Days Window)
If you wish to cancel your order, please submit your request within the specified 15 to 30 days cancellation period:
Cancellation Request Period: You may request an order cancellation within 15–30 days of placing your order by contacting our support team at support@ahlwo.com.
Unshipped Orders: If your order has not yet been processed or shipped within this 15–30 day period, we will cancel your order immediately and issue a full refund to your original payment method.
Shipped Orders: If your order has already been dispatched during this window, it cannot be canceled while in transit. In this case, please receive the package first and proceed through our standard Return Procedure to request a refund.
🛠️ 4. Damaged, Defective, or Wrong Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@ahlwo.com.
We will evaluate the issue right away and make it right by sending a free replacement or issuing a full refund, covering all associated costs.
🔄 5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
💰 6. Refund Processing Time
Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.) within 5–7 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some processing time before your refund is officially posted.
📧 7. Contact Us
For any questions regarding our Return & Refund Policy or order cancellations, please reach out to our dedicated support team:
Email: support@ahlwopro.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
Returns & Exchanges Address:
AHLWOPRO Fulfillment Center
784 Market Street, Building B
Dallas, TX 75201
United States